CC-0193 Grade III Clerical Officer Clonaslee College 35 hours per week - Permanent Post
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Sainchuntas poist
Scileanna atá riachtanach
The person appointed to the above post will be required to show evidence of the following competencies:
Team Work:
- Shows respect for colleagues and co-workers
- Develops and maintains good working relationships with others, sharing information and
knowledge, as appropriate
- Offers own ideas and perspectives
- Understands own role in the team, making every effort to play his/her part
Information Management/Processing:
- Approaches and delivers all work in a thorough and organised manner
- Follows procedures and protocols, understanding their value and the rationale behind them
- Keeps high quality records that are easy for others to understand
- Draws appropriate conclusions from information
- Suggests new ways of doing things better and more efficiently
- Is comfortable working with different types of information, e.g. written, numerical, charts,
and carries out calculations such as arithmetic, percentages etc
Delivery of Results:
- Takes responsibility for work and sees it through to the appropriate next level
- Completes work in a timely manner
- Adapts quickly to new ways of doing things
- Checks all work thoroughly to ensure it is completed to a high standard and learns from mistakes
- Writes with correct grammar and spelling and draws reasonable conclusions from written instructions
- Identifies and appreciates the urgency and importance of different tasks
- Demonstrates initiative and flexibility in ensuring work is delivered
- Is self-reliant and uses judgement on when to ask manager or colleagues for guidance
Customer Service & Communication Skills:
- Actively listens to others and tries to understand their perspectives/requirements/needs
- Understands the steps or processes that customers must go through and can clearly explain these
- Is respectful, courteous and professional, remaining composed, even in challenging circumstances
- Can be firm when necessary and communicate with confidence and authority
- Communicates clearly and fluently when speaking and in writing
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Specialist Knowledge, Expertise & Self Development:
Drive & Commitment to Public Service Values:
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