The person appointed to the above post will be required to show evidence of the following competencies:

Team Work: 

• Shows respect for colleagues and co-workers
• Develops and maintains good working relationships with others, sharing information and

knowledge, as appropriate

• Offers own ideas and perspectives
• Understands own role in the team, making every effort to play his/her part

Information Management/Processing:

• Approaches and delivers all work in a thorough and organised manner
• Follows procedures and protocols, understanding their value and the rationale behind them
• Keeps high quality records that are easy for others to understand
• Draws appropriate conclusions from information
• Suggests new ways of doing things better and more efficiently
• Is comfortable working with different types of information, e.g. written, numerical, charts,

and carries out calculations such as arithmetic, percentages etc

Delivery of Results:

• Takes responsibility for work and sees it through to the appropriate next level
• Completes work in a timely manner
• Adapts quickly to new ways of doing things
• Checks all work thoroughly to ensure it is completed to a high standard and learns from mistakes
• Writes with correct grammar and spelling and draws reasonable conclusions from written instructions
• Identifies and appreciates the urgency and importance of different tasks
• Demonstrates initiative and flexibility in ensuring work is delivered
• Is self-reliant and uses judgement on when to ask manager or colleagues for guidance

Customer Service & Communication Skills:

• Actively listens to others and tries to understand their perspectives/requirements/needs
• Understands the steps or processes that customers must go through and can clearly explain these
• Is respectful, courteous and professional, remaining composed, even in challenging circumstances
• Can be firm when necessary and communicate with confidence and authority
• Communicates clearly and fluently when speaking and in writing