The appointee to the Regional Literacy Coordinator post will be required to show evidence of the following competencies:

Team Leadership

• Actively contributes to the development of the strategies and policies of the Adult Literacy for Life Strategy   
• Brings a focus and drive to building and sustaining high levels of performance, addressing any performance issues as they arise  
• Leads and maximises the contribution of the team as a whole ensuring effective delivery of tasks   
• Considers the effectiveness of outcomes across the ETB sector   
• Clearly defines objectives and delegates effectively, encouraging ownership and responsibility for tasks  
• Develops capability of others through feedback, coaching and creating opportunities for skills development   
• Identifies and takes opportunities to introduce new and innovative ways to improve services across the ETB sector  
• Works actively with senior management  

Judgement, Analysis & Decision Making

• Research issues thoroughly, consulting appropriately to gather all information needed on an issue  
• Understands complex issues quickly, accurately absorbing and evaluating data (including numerical data)  
• Integrates diverse strands of information, identifying inter-relationships and linkages with awareness of possible consequences  
• Uses judgement to make clear, timely and well-grounded decisions on important issues   
• Considers the wider implications of decisions on internal and external stakeholders  
• Takes a firm position on issues he/she considers important  

Management and Delivery of Results

• Takes responsibility for challenging tasks and delivers on time and to a high standard   
• Plans and prioritises work in terms of importance, timescales and other resource constraints, re-prioritising considering challenging circumstances  
• Looks critically at issues to see how things can be done better   
• Is open to new ideas, initiatives and creative solutions to problems  
• Ensures controls and performance measures are in place to deliver efficient and high value services consistently   
• Effectively manages multiple projects and personnel  
• Is solution focused  

Interpersonal & Communication Skills

• Presents information in a confident, logical and convincing manner, verbally and in writing   
• Encourages open and constructive discussions around work issues  
• Promotes teamwork within the section, but also works effectively on projects across the ETB  
• Maintains poise and control when working to influence others  
• Instils a strong focus on high standards of customer service in his/her area   
• Develops and maintains a network of contact to facilitate problem solving or information sharing  
• Engages effectively with a range of internal and external stakeholders, including the ETB’s management and staff  

_{Specialist Knowledge, Expertise and Staff Development}

• Has a clear understanding of the roles, objectives and targets of self and the team and how they fit into the work of Adult Literacy for Life Strategy and the ETB sector   
• Has a breadth and depth of knowledge of relevant Government Strategy and Policy, along with ETB sectoral issues and is sensitive to wider political and organisational priorities  
• Is focused on self-development, keeps up to date with relevant developments seeking feedback and opportunities for growth to help carry out the specific requirements of the role currently and into the future.  

_{^{Drive & Commitment to Public Service Values}}

• Is self-motivated and shows a desire to continuously perform at a high level   
• Is personally honest and trustworthy and can be relied upon  
• Promotes the highest standards of customer care and respect   
• Through leading by example, fosters the highest standards of ethics and integrity.  
• Behaves with integrity and encourages this in others.