Please see job description for full details in the attached documents section below.

The appointee to the Grade V post will be required to show evidence of the following competencies:

People Management:
•Consults and encourages the full engagement of the team, encouraging open and constructive discussions around work issues
•Gets the best out of individuals and the team, encouraging good performance and addressing any performance issues that may arise
•Values and supports the development of others and the team
•Encourages and supports new and more effective ways of working
•Deals with tensions within the team in a constructive fashion
•Encourages, listens to and acts on feedback from the team to make improvements
•Actively shares information, knowledge and expertise to help the team to meet its objectives
 

Analysis & Decision Making:
•Effectively deals with a wide range of information sources, investigating all relevant issues
•Understands the practical implication of information in relation to the broader context in which s/he works – procedures, divisional objectives etc
•Identifies and understands key issues and trends
•Correctly extracts & interprets numerical information, conducting accurate numerical calculations
•Draws accurate conclusions & makes balanced and fair recommendations backed up with evidence

Delivery of Results:
•Takes ownership of tasks and is determined to see them through to a satisfactory conclusion
•Is logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritisation
•Constructively challenges existing approaches to improve efficient customer service delivery
•Accurately estimates time parameters for project, making contingencies to overcome obstacles
•Minimises errors, reviewing learning and ensuring remedies are in place
•Maximises the input of own team in ensuring effective delivery of results
•Ensures proper service delivery procedures/protocols/reviews are in place and implemented

Interpersonal & Communication Skills:
•Modifies communication approach to suit the needs of a situation/ audience
•Actively listens to the views of others
•Liaises with other groups to gain co-operation.
•Negotiates, where necessary, in order to reach a satisfactory outcome
•Maintains a focus on dealing with customers in an effective, efficient and respectful manner
•Is assertive and professional when dealing with challenging issues
•Expresses self in a clear and articulate manner when speaking and in writing

Specialist Knowledge, Expertise and Self Development:
•Displays high levels of skills/ expertise in own area and provides guidance to colleagues
•Has a clear understanding of the role, objectives and targets and how they support the service delivered by the unit and Department/ Organisation and can communicate this to the team
•Leads by example, demonstrating the importance of development by setting time aside for development initiatives for self and the team

Drive & Commitment to Public Service Values:
•Is committed to the role, consistently striving to perform at a high level
•Demonstrates flexibility and openness to change
•Is resilient and perseveres to obtain objectives despite obstacles or setbacks
•Ensures that customer service is at the heart of own/team work
•Is personally honest and trustworthy
•Acts with integrity and encourages this in others