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The appointee to the Grade VII post will be required to show evidence of the following competencies:  

Specialist Knowledge, Expertise and Self Development 

• Has a clear understanding of the roles, objectives and targets of self and the team and how they fit into the work of the ETB and effectively communicates this to others. 

• Displays high level of skills/expertise in the area and provides guidance to colleagues. 

• Has a high level of expertise and broad LOETB sector knowledge and has a thorough understanding of the Code of Practice for the Governance of Education and Training Boards. 

• Is focused on self-development and strives to improve performance. 

• Has the required level of knowledge and expertise to undertake the technical aspects of the role. 

Judgement, Analysis & Decision Making  

• Gathers and analyses information from relevant sources, whether financial, numerical or otherwise weighing up a range of critical factors.  

• Takes account of any broader issues, agendas, sensitivities and related implications when making decisions. 

• Uses previous knowledge and experience in order to guide decisions. 

• Uses judgement to make sound decisions with a well reasoned rationale and stands by these. 

• Puts forward solutions to address problems. 

• Has capacity to work on own initiative to support other staff and to deal with unexpected problems that can arise. 

• Understands the practical implications of information in relation to the broader context in which s/he works – procedures, service objectives, etc. 

Management & Delivery of Results 

• Takes ownership of tasks and sees them through to a satisfactory conclusion. 

• Successfully manages a range of different projects and work activities at the same time. 

• Structures and organises their own and others work effectively. 

• Is logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritisation. 

• Delegates work effectively, providing clear information and evidence as to what is required. 

• Minimises errors, reviewing learning and ensuring, remedies are in place. 

• Proactively identifies areas for improvement and develops practical suggestions for their implementation. 

• Demonstrates enthusiasm for new developments/changing work practices and strives to implement these changes effectively. 

• Applies appropriate systems/processes to enable quality checking of all activities and outputs. 

• Practices and promotes a strong focus on delivering high quality customer service, for internal and external customers. 

Team Leadership  

• Works with the team to facilitate high performance, developing clear and realistic objectives and addressing any performance issues if they arise.  

• Provides clear information and advice as to what is required of the team.  

• Strives to develop and implement new ways of working effectively to meet objectives.  

• Leads the team by example, coaching and supporting individuals as required.  

• Places high importance on staff development, training and maximising skills & capacity of team.  

• Is flexible and willing to adapt, positively contributing to the implementation of change.  

• Deals with any tensions within the team in a pro-active manner. 

• Encourages, listens to and acts on feedback from the team to make improvements. 

• Actively shares information, knowledge and expertise to help the team to meet agreed objectives 

Interpersonal & Communication Skills  

• Builds and maintains contact with colleagues and other stakeholders to assist in performing role.  

• Acts as an effective link between staff and senior management.  

• Encourages open and constructive discussions around work issues.  

• Projects conviction, gaining buy-in by outlining relevant information and selling the benefits.  

• Treats others with diplomacy, tact, courtesy and respect, even in challenging circumstances.  

• Presents information clearly, concisely and confidently when speaking and in writing.  

• Collaborates and supports colleagues to achieve organisational goals 

Drive & Commitment to Public Service Values 

• Strives to perform at a high level, investing significant energy to achieve agreed objectives. 

• Is flexible and open to change. 

• Is resilient and perseveres to achieve objectives despite obstacles or setbacks. 

• Is personally trustworthy and can be relied upon. 

• Ensures that customers are at the heart of all services provided. 

• Behaves with integrity and encourages this in others.