The person appointed to the APO post will be required to show evidence of the following competencies: 

Leadership  

• Actively contributes to the development of the strategies and policies of the ETB, as a

      member of the senior management team  

• Brings a focus and drive to building and sustaining high levels of performance,

      addressing any performance issues as they arise  

• Leads and maximises the contribution of the team ensuring effective delivery of tasks 

• Considers the effectiveness of outcomes across the entire ETB  

• Clearly defines objectives/ goals and delegates effectively, encouraging ownership and

      responsibility for tasks  

• Develops capability of others through feedback, coaching and creating opportunities for

      skills development  

• Identifies and takes opportunities to introduce new and innovative ways to improve

      service across the ETB 

Analysis and Decision Making  

• Research issues thoroughly, consulting appropriately to gather all information needed on

      an issue  

• Understands complex issues quickly, accurately absorbing and evaluating data (including

       numerical data)  

• Integrates diverse strands of information, identifying inter-relationships and linkages

      with awareness of consequences 

• Makes clear, timely and well-grounded decisions on important issues  

• Considers the wider implications of decisions on internal and external stakeholders  

• Takes a firm position on issues s/he considers important and works effectively with

      senior management 

Management and Delivery of Results  

• Takes responsibility for challenging tasks and delivers on time and to a high standard  

• Plans and prioritises work in terms of importance, timescales and other resource

      constraints, re-prioritising in light of changing circumstances for self and relevant staff

      teams  

• Ensures quality and efficient customer service is central to and underpins the work of the

       ETB 

• Looks critically at issues to see how things can be done better  

• Is open to innovative ideas, initiatives, and creative solutions to problems  

• Ensures controls and performance measures are in place to deliver efficient and high

       value services consistently  

• Effectively manages multiple projects and personnel  

Interpersonal and Communication Skills  

• Presents information in a confident, logical and convincing manner, verbally and in

       writing  

• Encourages open and constructive discussions around work issues and is solution

      focussed 

• Promotes teamwork within the section, but also works effectively on projects across the

       ETB  

• Maintains poise and control when working to influence others  

• Instils a strong focus on high standards of Customer Service in his/her area  

• Develops and maintains a network of contacts to facilitate problem solving or

       information sharing  

• Engages effectively with a range of internal and external stakeholders, including ETB

      staff, members of the public and colleagues in other public sector organisations 

Specialist Knowledge, Expertise and Self Development  

• Has the required level of knowledge and expertise to undertake the technical aspects of

       the role  

• Has a clear understanding of the role's objectives and targets of self and the team and

       how they fit into the work of the ETB  

• Has a breadth and depth of knowledge of relevant national policy issues and is sensitive

       to wider political and organisational priorities  

• Is focused on self-development, keeps up to date with developments in relevant field

       seeking feedback and opportunities for growth to help carry out the specific requirements

      of the role currently and into the future 

Drive and Commitment to Public Service Values  

• Is self-motivated and shows a desire to continuously perform at a high level  

• Is personally honest and trustworthy and can be relied upon  

• Promotes the highest standards of customer care and respect 

• Through leading by example, fosters the highest standards of ethics and integrity.